Customer Care and Support

Customer Care and Support

Below are some of the products that position Insight as a market leader in technology capabilities:

  • We are able to send messages and data to your email, sms to your mobile, to pagers or your website.
  • Customized reports of all data, scheduled or real time. Reports can be supplied in excel, access or pdf format.
  • Web access for clients to make changes to escalations and rosters.
  • Online credit card processing.
  • We can use your website to populate data or assist your customers with a query whilst on a call.

Choose one of our standard services, or we can customize any service to suit your needs

Basic Answering Service

Receptionist Service

Emergency Service (After hours Service)

Technical service

Help Desk

What are some of the benefits to you?

  • You have a dedicated number to use whenever you wish.
  • Your service operates 24 hours a day 365 days of the year.
  • Your clients will always speak to a ‘live’ operator.
  • You do not pay workers’ compensation.
  • Your service doesn’t take holidays.
  • There is no sick leave to pay.

Tailored Appointment Setting That Really Works

  • Tell us how many prospects you need us to generate each week
  • Define the criteria and requirements you need to qualify a lead
  • Get qualified appointment setting going and take your business to the next level
  • Avoid the typical sales slumps with a constant supply of leads and appointments

High Quality Appointment Setting

Lets be honest, appointment setting is often a difficult and time consuming task. Not to mention even scary for some people. If your salespeople aren’t out selling, their time is being wasted. Ideally, your salespeople should be sitting down face to face or on the phone selling to highly qualified prospects.

Using the Call Force Appointment Setting service, we can supply your team with a steady stream of more qualified prospects and appointments. This will allow you more time to concentrate on the things that really matter…generating more sales.